CIBTAC LEVEL 3 CERTIFICATE INPRINCIPLES OF COSMETIC PRACTICE
HEALTH AND SAFETY IN THE WORKPLACE
1. HEALTH AND SAFETY IN THE SALON
Assessments:
Answer the following questions in your own words:
LO1. Know the principles of health and safety
- What are the three main influences on health and safety?
- Why is health and safety important in a salon environment?
- Why is legislation important?
- Name four pieces of health and safety legislation required for salon services.
- What is Duty of Care?
- What is the role of a health and safety officer?
- Give an example of three health and safety records relevant in a salon environment?
- List some ways to achieve high standards of health and safety
- What is meant by welfare?
- What are some of the key factors that can affect a person’s welfare in the workplace?
LO2. Know the health and safety requirements in the salon
- What are some of the possible hazards in a salon environment?
- What is risk assessment?
- How can risks be controlled?
- What action should be taken if a risk is identified as being high?
- Give an example of a first aid emergency that may occur in a salon environment.
- What is the role of the hair stylist, barber or beauty therapist during an emergency?
- Why is it important to stay calm in an emergency?
- How would you contact the emergency services?
- Describe some of the personal protective equipment that can be used in a salon.
- Explain the importance of sterilization and disinfecting in the salon.
LO3. Understand the role of the health and safety supervisor
- Explain the importance of presentation in relation to health and safety
- Explain how to respond to hazards and risks and ensure working practices meet legal requirements
- Explain how to maintain a safe salon
- Explain how to monitor and support others in a supervisory role
- Explain salon policy for security of staff, clients and visitors
- ASSESSMENT CRITERIA – EXPLAIN THE EMPLOYERS’ AND EMPLOYEES’ RESPONSIBILITIES
- Employer: provision of policies, all necessary facilities, equipment and resources (including training) to all staff to maintain a safe and hygienic environment for all workers,
- Clients and members of the public entering the salon
- Employee: follow all instructions given and training guidelines to maintain a safe and hygienic environment for all workers, Clients and members of the public entering the salon, reporting any potential breaches or issues to appropriate line manager and informing all personnel, using initiative to plan for any potential health and safety concerns as well as following existing policies
- Describe how to inform others of their responsibilities under legislation and safe hygienic practice
- ASSESSMENT CRITERIA- DESCRIBE THE USES OF PERSONAL PROTECTIVE EQUIPMENT USED IN A SALON OR SPA ENVIRONMENT
Requirements for use of PPE purpose of PPE during different treatments types of PPE available for use:
- Using gloves
- Overall or tunic
- Correct type of shoes
- Mask and goggles
- Possible reaction to and use of latex and non latex gloves
- Plastic aprons
- ASSESSMENT CRITERIA-DESCRIBE THE PRINCIPLES OF HYGIENE AND INFECTION CONTROL
Legislative and salon requirements
- The difference between sanitation, sterilisation, disinfection
- Recognise and identify the differences between bacteria, viruses, fungi and parasitic infestation
- Methods to include: disinfectant, boiling, antiseptics, autoclave, UV cabinet, chemical sterilising cabinet, chemical liquids
- ASSESSMENT CRITERIA-DESCRIBE THE PRINCIPLES OF HYGIENE AND INFECTION CONTROL
- Know correct hand washing techniques
- Explain methods of cross infection to include: direct contact, contact from object to person, airborne, ingestion, inhalation, infestation
- Know ways to prevent the spread of harmful bacteria and germs: regular washing of hands, regular cleaning of work surfaces, sanitising of tools and equipment, sterilising of tools and equipment
- The implications of legal proceedings, how to avoid complaints and legal proceedings
- ASSESSMENT CRITERIA- DESCRIBE HOW TO DISPOSE OF DIFFERENT TYPES OF SALON WASTE
Disposal for different types of salon waste to meet legal and salon requirements to include:
- Hair
- Contaminated waste
- Chemicals
- Flammable material
- Sharp material
- ASSESSMENT CRITERIA- EXPLAIN HOW TO WORK SAFELY AND HYGIENICALLY IN A SALON ENVIRONMENT
- ASSESSMENT CRITERIA- DESCRIBE PROCEDURES FOR DEALING WITH ACCIDENTS AND EMERGENCIES
2. ASSESSMENT CRITERIA - RISK ASSESSMENT
2.1 state the difference between a hazard and a risk
2.2 state the reasons for carrying out risk assessments
2.3 describe the procedures for carrying out a risk assessment
2.4 describe when risk assessments should be carried out
2.5 outline necessary actions to take following a risk assessment
2.6 outline the health and safety support that should be provided to staff
2.7 ASSESSMENT CRITERIA – OUTLINE PROCEDURES FOR DEALING WITH DIFFERENT TYPES OF SECURITY BREACHES
- Stock and materials
- Personal belongings
- Monetary discrepancies
2.8 ASSESSMENT CRITERIA – EXPLAIN THE NEED FOR INSURANCE
- Client confidence
- In the event of legal action
- In the event of damage to property or injury to persons
CLIENT CARE AND COMMUNICATION
Assessments:
2.1 Describe how to adapt methods of communication to suit the Client and their needs
- How to use verbal communication when dealing with Clients face to face or on the telephone
- How to gather information for consultation and retail opportunity purposes
- How to use non-verbal methods to give encouragement and/or convey empathy
- How to use body language to project professional persona or ‘open’ body language to appear less intimidating
- How to use written information for mail shots, or for promotions and advisory purposes
- How to use the telephone to book and/or confirm appointments
- How to use text message service to confirm appointments
- How to use e-mail to contact customers
- How to use websites and ICT to advertise services and treatments
- How to adapt communication with consideration for new Clients, existing Clients, angry or unhappy Clients, different age groups, cultural backgrounds and language, hearing impaired, visually impaired, physical disability
- How to adapt communication techniques to account for basic psychological considerations related to the concept of “appearance” and how this may affect the Client
PROFESSIONALISM IN BEAUTY THERAPY
Assessments:
3.1 Explain what is meant by the term ‘professionalism’ within beauty related industries
- Effective communication:
- The importance of reasons for the consultation process and checking for contra-indications
- Treatment/service explanation
- Never diagnosing, following referral procedures treatment and product knowledge using discretion when discussing other businesses, individuals or services
- Working practices: compliance with any particular rights, restrictions and acts applicable to the respective service or treatment
- Safe working practices code of practice/ethics insurance and professional association membership
- Client care: maintaining Client care protecting Client modesty duty of care
- The professional therapist: personal appearance and hygiene
- Confidentiality
- Integrity punctual and adhering to treatment times polite
- Know the impact on the business of poor Client care
3.2 ASSESSMENT CRITERIA – EXPLAIN THE IMPORTANCE OF RESPECTING A CLIENT’S ‘PERSONAL SPACE
- Know how to communicate with Clients with consideration of personal space
- Client comfort and the various aspects which may affect this i.e. ethnicity, age, gender, religion, cultural background, nationality, sexual orientation, education, physical appearance, regional etiquette, social or economic background
- Know the impact on the business of not respecting a Client’s personal space
3.3 ASSESSMENT CRITERIA- DESCRIBE HOW TO USE SUITABLE CONSULTATION TECHNIQUES TO IDENTIFY TREATMENT OBJECTIVES
3.4 ASSESSMENT CRITERIA- DESCRIBE HOW TO FORMULATE AN ONGOING TREATMENT PLAN FOR THE CLIENT
3.5 ASSESSMENT CRITERIA – EXPLAIN THE IMPORTANCE OF PROVIDING CLEAR RECOMMENDATIONS TO THE CLIENT
3.6 ASSESSMENT CRITERIA – EXPLAIN THE IMPORTANCE OF ADAPTING RETAIL SALES TECHNIQUES TO MEET CLIENT REQUIREMENTS
3.7 ASSESSMENT CRITERIA- DESCRIBE HOW TO EVALUATE CLIENT FEEDBACK
3.8 ASSESSMENT CRITERIA- DESCRIBE EVALUATION MEASURES USED TO MAINTAIN CLIENT CONFIDENTIALITY
METHODS OF IMPROVING OWN WORKING PRACTICES
Assessments:
4.1 DENTIFY METHODS OF IMPROVING OWN WORKING PRACTICES
4.2 DESCRIBE HOW TO RESOLVE CLIENT COMPLAINTS
FACIAL SKIN ANALYSIS
Assessments: Skin Analysis and Assesments
5.1 DESCRIBE HEALTH AND SAFETY AND ENVIRONMENTAL WORKING PRACTICES
5.2 DESCRIBE THE ENVIRONMENTAL CONDITIONS SUITABLE FOR SKIN ANALYSIS
- The necessary environmental conditions for treatments and why these are important
- Control of the environment to consider: lighting, heating, ventilation, noise levels, available space, music, general hygiene, waste disposal, décor, aroma, privacy, reception areas, general use and treatment areas
5.3 DESCRIBE SALON REQUIREMENTS FOR PREPARING THEMSELVES, THE CLIENT AND WORK AREA
- The legal and organisational requirements for the therapist’s own personal hygiene, protection and appearance
- The reasons for maintaining Client’s modesty and privacy during the treatment
- The importance of keeping work area clean and tidy
IMPORTANCE OF POSITIONING THEMSELVES AND THE CLIENT CORRECTLY THROUGHOUT THE TREATMENT
Assessments:
6.1 Explain the importance of positioning themselves and the Client correctly throughout the treatment
6.2 DESCRIBE DIFFERENT CONSULTATION TECHNIQUES USED TO IDENTIFY TREATMENT OBJECTIVES
6.3 EXPLAIN THE CONTRA-INDICATIONS THAT PREVENT OR RESTRICT TREATMENT
- How to recognise contra-indications that would prevent or restrict the treatment
- The contra-indications requiring medical referral and why
- Correct manner in which to refer Client to a medical or other healthcare practitioner
- The reasons for not naming specific contra-indications when referring Clients
- Minimising causing undue concern to Client, never attempting to diagnose a condition the necessary action to take in relation to specific contra-indications when referring Clients
6.4 Explain the importance of completing the treatment to the satisfaction of the Client
- Business ethics and providing value for money
- The reasons for completing the treatment in a commercially viable time • Return custom
- Promotes salon reputation and potential for recommendation
6.5 EXPLAIN THE IMPORTANCE OF COMPLETING TREATMENT RECORDS
- The importance of accurate completion of records
- The importance of secure storage and security of Client records
- The importance of confidentiality and the consequences if confidentiality is not maintained
- Adaptations and modifications, future recommendations, retail sales treatment plan, update records at the end of the treatment, update at each visit, maintained electronically, paper records
- The importance of signatures
- Consequences on insurance validity
- Legislation relating to storage and use of Client data
BEAUTY THERAPY SCIENCE T107
Assessment:
7.1 DEFINE AND UNDERSTAND THE PRINCIPLES OF ELECTRICITY
7.2 DEFINE THE EFFECTS OF AN ELECTRIC CURRENT
7.3 define energy
7.4 describe the characteristics of energy
7.5 DESCRIBE THE CHEMICAL ORGANISATION OF THE BODY
- Describe: chemicals, cells, tissues, organs, systems and organisms
- Define the terms atom and molecule
- Describe the chemicals, cells and tissues of the body in relationship to the organisation of the body to include: type, location, structure, function, growth, repair and pathologies
7.6 DESCRIBE THE NUTRIENTS REQUIRED FOR GROWTH AND REPAIR
Describe the nutrients required for growth and repair and understand their role in body and the maintenance of health. The terms micronutrient (organic and mineral) and macronutrient CBC08
THE SKIN
Assessments
8.1 EXPLAIN THE STRUCTURE, FUNCTION, GROWTH AND REPAIR OF THE SKIN
8.2 DESCRIBE THE MAIN DISEASES AND DISORDERS OF THE SKIN
THE BODY
Assessments:
9.1 EXPLAIN THE STRUCTURE, FUNCTION AND GROWTH OF THE SKELETAL SYSTEM
THE MUSCULAR SYSTEM
Assessments:
10.1 EXPLAIN THE STRUCTURE, FUNCTION, GROWTH AND REPAIR OF THE MUSCULAR SYSTEM
10.2 EXPLAIN THE LOCATION AND ACTION OF MUSCLE GROUPS WITHIN THE MUSCULAR SYSTEM
10.3 EXPLAIN THE PRINCIPLES OF MUSCLE CONTRACTION – EXPLAIN MUSCULAR CONTRACTION TO INCLUDE
STRUCTURE AND FUNCTION OF EACH COMPONENT OF THE NERVOUS SYSTEM
Assesments:
11.1 DESCRIBE THE STRUCTURE AND FUNCTION OF EACH COMPONENT OF THE NERVOUS SYSTEM
11.2 DESCRIBE THE MAIN DISEASES AND DISORDERS OF THE NERVOUS SYSTEM
STRUCTURE AND FUNCTION OF THE CARDIOVASCULAR SYSTEM
Assessments:
12.1 EXPLAIN THE STRUCTURE AND FUNCTION OF THE CARDIOVASCULAR SYSTEM
12.2 EXPLAIN THE LOCATION, STRUCTURE AND FUNCTION OF THE HEART
12.3 EXPLAIN THE TYPES OF BLOOD VESSEL
Describe the vessels in which blood is carried and their characteristics to include:
- Arteries,
- Arterioles,
- Veins,
- Venules,
- Capillaries
12.4 IDENTIFY THE MAJOR BLOOD VESSELS OF THE HEAD AND UPPER BODY
12.5 Define blood vessels
12.6 Explain the factors that affect blood pressure
12.7 DESCRIBE THE MAIN DISEASES AND DISORDERS OF THE CARDIOVASCULAR SYSTEM
UNDERSTAND THE ANATOMY AND PHYSIOLOGY OF THE LYMPHATIC SYSTEM
Assessments:
13.1 EXPLAIN THE STRUCTURE AND FUNCTION OF THE LYMPHATIC SYSTEM
- Describe in relationship to the lymphatic system: tissue type, location structure, function, growth, repair
- Describe the growth and repair of the lymphatic system taking into account the role cells play in this process
13.2 Explain the location and function of the lymphatic system
13.3 Explain the location and function of the lymph nodes
13.4 Explain the principles of immunity
13.5 Describe the main diseases and disorders of the lymphatic system
STRUCTURE AND FUNCTION OF THE ENDOCRINE SYSTEM
Assessments:
14.1 EXPLAIN THE STRUCTURE AND FUNCTION OF THE ENDOCRINE SYSTEM
- Describe in relationship to the endocrine system: tissue type, location, structure, function, growth, repair
- Define the endocrine system
- Describe the growth and repair of the endocrine system to include the role of cells
14.2 EXPLAIN THE LOCATION OF THE ENDOCRINE GLANDS
- Understand and explain (with the aid of a diagram) the position of the main endocrine glands to include: pituitary – posterior and interior lobe, thyroid gland, parathyroids, thymus, pineal, pancreas – islets of Langerhans, adrenal medulla, adrenal cortex, ovaries, testes
- Define exocrine glands to include: salivary, mammary, sebaceous, eccrine and apocrine
- Explain the structure and function of the breast and breast disorders to include: fatty tissue, ducts, nipple, areola, lobules, breast pain, cysts, galactorrhea, fibrodenomas, mastitis
PITUITARY GLAND
Assessments:
15.1 EXPLAIN THE FUNCTION OF THE ENDOCRINE GLANDS
- Explain the function of the endocrine glands and the inter-relationship of the endocrine system with other systems in particular the nervous system to include:
- Hypothalamus, circulatory system, digestive system, reproductive system, integumentary system
- Explain how hormones interact with cells, tissues and organs: receptors, target organs, feedback mechanism
15.2 DESCRIBE THE HORMONES SECRETED FROM THE ENDOCRINE GLANDS AND THEIR TARGET SITES
15.3 DESCRIBE THE MAIN DISEASES AND DISORDERS OF THE ENDOCRINE SYSTEM
- Addison’s syndrome,
- Amenorrhea,
- Dysmenorrhea,
- Cushing’s syndrome,
- Pre-menstrual syndrome,
- Polycystic ovarian syndrome,
- Stress,
- Diabetes insipidus,
- Endometriosis,
- Diabetes mellitus
